Best Banarasi Saree – Return, Cancellation & Refund Policy

At Best Banarasi Saree, every saree is carefully inspected by our quality assurance team before dispatch to ensure it reaches you in perfect condition. As our products are handcrafted and made from premium fabrics, we follow a transparent and fair Return, Exchange, Cancellation, and Refund Policy.

Delivery Policy

  • Orders are generally delivered within 5–10 business days, depending on the delivery location.
  • Delivery timelines may vary during festivals, public holidays, natural calamities, or unforeseen courier delays.
  • We always strive to deliver your order at the earliest possible time.

Return & Exchange Policy

At Best Banarasi Saree, returns or exchanges are accepted only in case of genuine manufacturing defects, damaged products received during transit, or incorrect products delivered.
Mandatory Return Request Process
To be eligible for a return or exchange, customers must:
  • Raise a return request within 12 to 24 hours of receiving the product.
  • Submit the return request directly through our website by uploading.
    • A clear unboxing video (mandatory)
    • Clear images showing the defect or issue.
  • Requests made after 24 hours of delivery will not be considered.
  • Requests without an unboxing video may be rejected, as the video serves as proof of the product’s condition at the time of delivery.
Return Eligibility
The returned product must meet all of the following conditions:
  • Product must be unused, unworn, unwashed, and undamaged.
  • Original packing, tags, labels, invoice, and accessories must remain intact.
  • Saree should be folded in its original condition
  • The product should not have any perfume, stains, alterations, or signs of use.
  • The return request must be approved by our Quality Control (QC) Team.
Our QC Team reserves the sole right to approve or reject any return or exchange request after inspecting the submitted images/videos and the returned product.
If the returned product fails our quality inspection, it will be shipped back to the customer, and the return shipping charges will be borne by the customer.
>Non-Returnable Items
Returns or exchanges will not be accepted for:
  • Change of mind.
  • Color variation due to screen resolution, lighting, or photography.
  • Minor weaving variations or handcrafted irregularities.
  • Slight differences in texture or design that are part of handcrafted Banarasi weaving.
  • Incorrect size ordered by the customer.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Products returned without original packaging or tags.

Product Color & Design Disclaimer

  • Actual product colors may vary slightly due to differences in monitor settings, mobile displays, lighting conditions, and photography.
  • Since Banarasi sarees are handcrafted, slight variations in weaving, zari work, motifs, or texture are natural and should not be considered manufacturing defects.
  • Product measurements are approximate and may vary slightly.

Cancellation Policy

Customers may request cancellation only before the order is processed or dispatched.
Cancellation Conditions
  • Orders cannot be cancelled once they have been packed, processed, or shipped.
  • Cancellation requests must be submitted through our website or customer support before dispatch
  • If cancellation is approved before dispatch, the refund will be processed according to the original payment method.
  • If the order has already been shipped, cancellation will not be accepted.
  • Customized, personalized, stitched, or specially prepared orders cannot be cancelled under any circumstances.
Best Banarasi Saree reserves the right to cancel any order due to stock unavailability, pricing errors, payment verification issues, or any unforeseen circumstances. In such cases, the customer will receive a full refund.
Refund Policy
Once the returned product is received and successfully passes our Quality Control inspection:
  • Refunds will be initiated within 7–10 business days.
  • The refunded amount will be credited to the customer’s original payment method.
  • Depending on the payment provider or bank, the amount may take an additional 5–10 business days to reflect in the customer’s account.
Shipping charges, COD charges, gift wrapping charges, or any additional service charges are non-refundable unless the return is approved due to our error.
Important Note
To ensure a smooth return process, every customer is strongly advised to:
  • Record a complete uninterrupted unboxing video before opening the parcel.
  • Capture clear photographs immediately if any damage or defect is noticed.
  • Submit the return request within 12–24 hours of delivery through the Best Banarasi Saree website.
Return requests submitted after the specified time limit or without valid proof may not be accepted.

Customer Support

For any assistance regarding your order, return, exchange, cancellation, or refund, please contact our Customer Support Team.
Best Banarasi Sare
  • Customer Care: [+91-9170613509]
  • Email: [support@thebestbanarasisaree.in]
  • Website: www.bestbanarasisaree.com
  • Business Address: [ Ibrahim Markat Sadar Chowck District, Mau (275101) (UP)]